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GhostDraft Unveils LiveDocs, the Next Wave of Insurance Communications

Last updated: June 6, 2023 | 3 min read

TORONTO, June 23, 2020 – GhostDraft, an industry leader in customer communications management (CCM), today announced the launch of LiveDocs. LiveDocs is a modern, highly interactive, and secure document format using web-based technology. It offers a new way for insurance carriers to transform complex and static communications into useful, easy to understand, and engaging experiences.

“As the world is changing in profound ways, so is customer expectations,” said Larsen Lockwood-Hall, CEO of GhostDraft. “The way we live, work, buy, consume, as well as interact has changed for good. Customers are demanding personalized, two-way, data-driven, responsive, and interactive communications. As a result, we are bringing you GhostDraft LiveDocs, empowering you to seamlessly collaborate with your team to create, manage, deliver, and track rich HTML5-based communications.”

Features of LiveDocs include:

Interactive forms
Interactive graphs and charts
AI-driven voice query
Live calculators
Personalized video
Chatbot integration
Omnichannel delivery
Encrypted, unchangeable format
Advanced authentication
Integration to payment gateway
Search, sort and filter
Export to excel, save to PDF, or print

By creating one template that adapts to any device upon delivery, GhostDraft LiveDocs additionally provides insurers an intuitive way to develop clear, compelling communications. Because of this, you will take advantage of:

Deliver an enriched customer experience
Reduce print, postage, call center, and support costs
Reduce average days-to-pay
Create a competitive advantage
Strengthen, expand and acquire customer relationships

LiveDocs is also useful for:

Quotes
Customer onboarding
Billing statements and invoices
Marketing communications
Policy documents and renewals
First notice of loss
Claims communication
General correspondence
Life insurance annual statement
Agent onboarding and commission statements
Shareholder investment statements

LiveDocs is available now and also includes a flexible pay-as-you-go pricing model. For more information on LiveDocs, visit GhostDraft LiveDocs or view a sample insurance billing LiveDoc.

About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication as well as document automation solutions integrate into your business. As a result, you will create better experiences, greater efficiency, and more agility across any platform. For more information, email info@ghostdraft.com or you can also call 855-776-2016.