Celent Recognizes GhostDraft as a CCM Technology Standout

WILMINGTON, DE – AUGUST, 2024

GhostDraft, a top provider of customer communications management (CCM) solutions, proudly announces its distinction as a Technology Standout in Celent’s esteemed 2024 CCM Vendor Report. Celent, a globally recognized research and advisory firm specializing in technology within the financial services sector, has highlighted GhostDraft’s outstanding technological advancements and innovation in the insurance CCM industry.

The 2024 CCM Vendor Report from Celent offers a comprehensive evaluation of leading CCM providers, emphasizing their technological progress, capabilities, and contributions to the field. Being named a Technology Standout reflects GhostDraft’s dedication to offering state-of-the-art solutions that enhance customer engagement, streamline communication processes, and deliver exceptional customer experiences.

“We are thrilled to be recognized as a Technology Standout in Celent’s 2024 CCM Vendor Report,” said Wayne Toms, CEO of GhostDraft. “This accolade reflects our unwavering commitment to developing groundbreaking CCM solutions that help insurers engage with their customers more effectively. It also affirms our dedication to advancing technology to support our clients in providing seamless, personalized communications.”

GhostDraft’s CCM platform is renowned for its robust document composition capabilities and user-friendly design, enabling organizations to efficiently create, manage, and distribute complex customer communications across multiple channels. The platform’s key features include end-to-end forms management, intuitive document development, and pre-built ISO and AAIS content, all of which help businesses transform their customer experience and improve operational efficiency.

Celent’s Technology Standout recognition underscores GhostDraft’s role as an innovative leader in the CCM arena. As insurance carriers increasingly seek advanced solutions to improve customer interactions and accelerate market responsiveness, GhostDraft remains focused on evolving its technology and collaborating with organizations to meet their communication objectives.

For more information about GhostDraft’s powerful and intuitive CCM platform, read the full Celent CCM Report.

About GhostDraft

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. As a result, 65+ insurers leverage GhostDraft to streamline the lifecycle of personalized omnichannel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com.