407 ETR implements GhostDraft’s CCM software

407 ETR is now utilizing GhostDraft’s customer communications management (CCM). They hope to generate customer correspondence, efficiently respond to email inquiries and better reach their “one contact resolution goal.”

TORONTO, Nov. 12 2014 – GhostDraft, a provider of cloud-based document automation and customer communications management, announced today that 407 ETR, the all-electronic, barrier-free toll highway that serves millions of commuters, has implemented GhostDraft software to streamline the creation and delivery of customer correspondence.

407 ETR selected GhostDraft’s software to enable several departments to create, control, as well as manage their customer communications. The GhostDraft software allows 407 ETR to quickly and effectively respond to their customers in a consistent format.

“Delivering a fast, safe, and reliable trip and excellent service both on and off the road continues to ensure high levels of customer satisfaction,” said Denise Peltier, Ombudsman of 407 ETR. “Responding to inquiries quickly and precisely is critical to our business. This is also an important part of the high-value service we offer customers.”

“GhostDraft’s software will be a strategic contribution to 407 ETR’s one contact resolution goal,” said Peltier. “One contact resolution contributes to a positive customer experience and also ensures efficiency by resolving customer inquiries without the need for follow-up calls or emails to be placed.

407 ETR understood that customer communications management is important to drive greater business agility. GhostDraft is committed to putting companies in control of their customer correspondence and boosting their ability to increase customer satisfaction through clear, consistent, and actionable communications. We’re pleased to count 407 ETR among our growing circle of clients who chose GhostDraft for customer correspondence.

About GhostDraft

Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business thus creating better experiences, greater efficiency, and more agility across any platform. For more information, visit www.ghostdraft.com, email info@ghostdraft.com, or call 855-776-2016.

About 407 ETR

Cintra Infraestructuras S.A., a wholly-owned subsidiary of Ferrovial S. A., is the owner of 407 International Inc. (43.23%), by indirectly owned subsidiaries of Canada Pension Plan Investment Board (total 40%), and by SNC-Lavalin (16.77%).