GhostDraft Underwriting

Are you moving fast enough?

As more personal line applicants use online self-service to request quotes and purchase policies, they expect transactions to be handled in real time. Commercial and specialty line applicants are looking for higher levels of service, too. In fact, 67 percent of insurance customers say they would like turnaround time to be faster.

Your customer communications could be costing you business.

Your communication with applicants and policyholders can have a huge effect on how you attract and retain business. In fact, most applicants view clear, personalized communication as the number one reason for choosing an insurance company – above pricing or products. Yet many of the systems for managing customer correspondence are complex and require ongoing IT support, slowing your ability to create a positive customer experience.

A simpler, more affordable way to be responsive, clear and personal.

GhostDraft takes a fresh approach to customer communications, providing a secure cloud-based solution that requires no new infrastructure to deploy, and subscription-based pricing that lowers the cost of entry and makes it simple to scale up or down as your needs change.

Putting control into the hands of the underwriting expert.

Who knows the customer better than your employees on the front lines? GhostDraft Underwriting was designed to put customer communications into the hands of your underwriting department, with a complete solution that includes:

• A pre-defined set of underwriting correspondence templates
• An intuitive template editor that allows even a novice user to modify templates or build new ones to meet specific needs
• Rules created in plain English phrases, so template creation and approval is fast and simple Secure e-delivery
• Integration with your underwriting and rating systems
• Interfaces to your print and mail management and to the leading archiving systems
• Automatic logic checking that flags errors that would break your document at runtime, so you can be assured documents will run right the first time
• Total control and visibility throughout document production

Foolproof document production.

Personalized content, easy to produce, delivered through the channel that suits your applicant or policyholder best – a win-win proposition that lowers your costs, improves your responsiveness and raises customer satisfaction.