GhostDraft Claims
Targeting the customer experience.
With so many carriers competing for business, how customers experience the claims process can have a significant influence on premium retention. In fact, studies have shown that insurers who deliver highly satisfying claims experiences can expect renewal rates of over 70 percent.
Clear, personalized communications are essential for a positive customer experience. When done well, they can help you rise above the crowd. Yet many of the choices for managing customer communications are expensive and require ongoing IT support.
A simpler and more affordable way to improve retention.
GhostDraft takes a fresh approach to customer communications, providing a secure cloud-based solution that requires no new infrastructure to deploy, and subscription-based pricing that makes it affordable to get started and simple to scale up.
GhostDraft Claims is a complete solution that includes:
- Pre-defined set of claims correspondence templates
- Simple-to-use template editor
- Secure e-delivery
- Integration with your core systems
- Interfaces to your print and mail management and to the leading archiving systems
Putting control in the hands of the claims expert.
Who knows the customer better than your employees on the front lines? GhostDraft Claims was designed to put policyholder communications into the hands of your claims department, with these key features:
- Pre-defined templates that make it simple to get started
- An intuitive editor that allows even a novice user to modify templates or build new ones to meet specific needs
- Rules created in plain English phrases, so template creation and approval is fast and simple
Foolproof document production.
GhostDraft Claims checks the logic in your template automatically, and errors that would break the document at runtime are instantly flagged. So, you can be assured your document will run right the first time. And with an easy-to-read dashboard, you have complete visibility and control over documents in process and jobs completed.
Personalized content, easy to produce, delivered through the channel that suits your policyholder best – a win-win proposition that lowers your costs, improves your responsiveness and raises customer satisfaction.
