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A couple weeks ago I had the pleasure of attending the IASA Executive EDGE Conference in Chicago. The EDGE conference brings together insurance executives and industry experts to share key...
Competition is fierce, consumer demand is increasing, and insurers can't afford to just sit on their valuable data. Customer communication management (CCM) is already putting data to work for...
Last week I cleared up the confusion over whether cloud computing is just another technology fashion retread. This week I’d like to talk about how the cloud can save you big money, and improve the...
What’s with those shoes that curl up at the toes? It’s a 14th century fashion trend that’s showing up on the feet of the 21st century male. And weren’t mini-skirts just a fad that came and went in...
Before the holidays, I wrote about Gen Y and how insurers can build a customer experience that helps attract and retain this coveted segment of the market. This week, I’d like to drill down on a...
Last week I was speaking with a well-respected insurance industry consultant, and I asked what topics she considered hot among IT and business executives. Without hesitation she listed IT...
I just got the latest issue of Insurance Networking News (INN), with its bold prediction of the “Top 5 Trends for 2013”. One of them, in particular, caught my eye because it’s a topic I’ve been...
If you’ve been anywhere near technology lately, you can’t escape hearing about the cloud. The potential cost benefits alone can provide some compelling arguments for IT budgets stretched to the max...
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