Menu

5 Ways Insurers Can Create a Great Digital Customer Experience

June 15, 2017
Every interaction you have with your customer – even the simplest correspondence – shapes their experience with you. The internet is a vast resource of information, and millennials are taking advantage of it. Before you even communicate with them, they are forming their opinion of you based on your website, company reviews, and social media postings.
 
It’s clear the traditional methods of corresponding and interacting with your customers and agents no longer satisfy consumer demand and have become outdated. Digitally innovative brands like Amazon have transformed the expectation for customer experience, proving just how much it can influence a company’s ability to skyrocket above their competitors. 
 
Digital customer experience is the new competitive playing field, and these business-to-consumer companies have proven the importance of customer communications.
 
Visit ITAPro's website to read the rest of the article and learn the five ways insurers can create a great digital customer experience.

Author of Resource


Kurt Jackson

Executive Vice President of Sales and Marketing

Kurt is a proven and accomplished sales leader with over 20 years of experience in the technology sector. Prior to joining GhostDraft, Kurt was Managing Director of Global OnDemand for Pitney Bowes Business Insight, where he launched their new cloud business. As Vice President of Sales for the Insurance Practice, Kurt created the company’s first industry-focused business unit, expanding Learn more...
Comments
Blog post currently doesn't have any comments.
 Security code
Contact GhostDraft Today
To learn more about GhostDraft and the industries we serve, please complete the form below