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Understanding who your customers are and personalizing every interaction is critical to creating a great digital customer experience.
Digital customer experience is the new competitive playing field. Here are five ways insurers can create a great digital experience.
Implementing a customer communications management (CCM) solution lets you take control of your documents.
Joanne Irvine-Smith has been part of the GhostDraft family for 20 years. Here she takes a moment to reflect on the "recipe for longevity".
One of the presentations from EDGE that made a lasting impression on me was from the keynote speaker, Chuck Todd from “Meet the Press.” Keep reading for the key takeaways from his presentation.
While several NFL players have been in the news for rule-breaking and bad behavior, another gave a motivating and humorous keynote at the IASA Business Show and Education Conference.
Insuring unmanned aircraft systems has been a hot topic of discussion at recent industry events. So why is the rise of drones a concerning issue for carriers and what can they do to be prepared...
Salient’s presentation on cyber security at ITA Live was a wake-up call. Many were blown away by one daunting fact -- 100% of the insurers sampled had security risks. GhostDraft has put together an...
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